Privacy Policy

At Vendlyy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how FASHION QUEEN SERVICE TRADING PRODUCTION COMPANY LIMITED (doing business as “Vendlyy,” “we,” “us,” or “our”) collects, uses, and secures your data when you use our website (vendlyy.com) and services.

By interacting with our service, you agree to the collection and use of your information as described in this policy. This document is a core component of our Terms of Service.

Information We Collect

We collect information to provide you with a personalized and efficient shopping experience. The data we gather falls into two main categories:

Information You Provide to Us:

  • Account and Contact Data: Your name, email address, and phone number when you create an account, subscribe to our newsletter, or contact us.

  • Order and Shipping Details: Your billing and shipping addresses, which are essential for us to process and deliver your orders.

  • Payment Information: Your payment details are processed through secure third-party payment gateways (like Stripe or PayPal). We do not store your full credit card information on our servers.

Information We Collect Automatically:

  • Usage and Device Data: We automatically record information about your device, including your IP address, browser type, and operating system. We also track how you navigate our site, such as pages visited and time spent on each page. This helps us improve our website’s functionality and user experience.

  • Cookies and Tracking: We use cookies and similar technologies to remember your preferences (e.g., items in your shopping cart), analyze site traffic, and personalize your experience.

How We Use and Share Your Information

We do not sell your personal information. We only share it with trusted partners as required to operate our business and provide you with our services.

  • Service Providers: We share necessary information with our U.S.-based fulfillment partners to produce and ship your custom-made orders. We also use payment processors to securely handle your transactions.

  • Analytics and Marketing: We may share anonymized or aggregated data with platforms like Google Analytics and Meta to understand user behavior and optimize our marketing efforts.

  • Legal Compliance: We may be required to disclose your information if legally compelled to do so by a subpoena, court order, or a valid request from law enforcement.

Cookies and Tracking Technologies

We use cookies to enhance your experience. These small data files are stored on your device and help us:

  • Keep items in your shopping cart.

  • Remember your site preferences.

  • Analyze site traffic to improve performance.

  • Deliver personalized shopping and advertising.

You can adjust your browser settings to refuse all cookies. However, please be aware that disabling cookies may affect some of our website’s features and functionality.

Your Privacy Rights

Depending on your jurisdiction, you may have specific rights concerning your personal data. These may include:

  • The Right to Access: You can request a copy of the personal information we hold about you.

  • The Right to Deletion: You can ask us to delete your personal information from our records, subject to certain legal obligations.

  • The Right to Opt-Out: You may have the right to opt out of the sharing of your data for targeted advertising.

To exercise any of these rights, please contact our support team. We will verify your identity before processing your request.

GDPR & CCPA Compliance

We are committed to protecting the privacy of our customers worldwide. We adhere to the principles of the General Data Protection Regulation (GDPR) for our customers in the European Union and the California Consumer Privacy Act (CCPA) for residents of California. This includes providing you with greater control over your personal data.

Data Security and Retention

We take data security seriously. We use industry-standard security measures, including SSL encryption, to protect your information. While we strive for absolute security, no method of transmission over the internet is 100% secure.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with our legal obligations.

International Data Transfers

Our company, FASHION QUEEN SERVICE TRADING PRODUCTION COMPANY LIMITED, is based in Vietnam. By using our service, you consent to your information being processed and stored in Vietnam and other countries where our trusted service providers operate.

Children’s Privacy

Our service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. We will take steps to remove that information from our servers.

Links to Third-Party Websites

Our website may contain links to external sites not operated by us. We are not responsible for the content, security, or privacy practices of any third-party websites. We encourage you to review their policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page with an updated date. Your continued use of our service after the changes indicates your acceptance of the new terms.

Contact Us

For any questions or concerns about this policy or your data, please don’t hesitate to reach out.

Company Name: FASHION QUEEN SERVICE TRADING PRODUCTION COMPANY LIMITED

Tax Number: 0311485780

US Address: 778 E. 12TH ST. #2, LOS ANGELES, CA, 90021, United States

Vietnam Office: 2977 National Road 1A, Tan Thoi Nhat Ward, District 12, Ho Chi Minh City, Vietnam

Email: contact@vendlyy.com

Phone: +1(323) 618-1557

Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 6:00 PM (Pacific Time, PT), ready to assist you promptly with any inquiries.

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.