Payment Methods

At Vendlyy, we are committed to providing you with a secure, convenient, and transparent shopping experience. This policy outlines our accepted payment methods, security measures, and procedures to ensure a smooth transaction from start to finish.

Accepted Payment Methods

We accept the following major payment methods for your convenience and security:

  • Credit Cards: Visa, Mastercard, American Express, and Discover.

  • Digital Wallets: PayPal and Stripe.

All payments are processed through trusted third-party providers, ensuring your financial information is handled with the highest level of security.

Payment Security

Your security is our top priority. All payment transactions on Vendlyy are encrypted using industry-standard protocols and processed directly by our secure payment partners, Stripe and PayPal. We do not store your full credit card or debit card information on our servers. This provides you with peace of mind, knowing your sensitive data is protected.

Payment Processing & Authorization

  • Payments are authorized and processed immediately upon placing your order.

  • Once your payment is successful, you will receive an instant confirmation email with a summary of your order, including your order number, items purchased, and the total amount charged.

  • If a payment fails, you will be notified immediately with clear instructions. For persistent issues, we recommend verifying your card details or contacting your bank.

Important Note: As a legally registered company in Vietnam, the charge on your bank or credit card statement may appear under our official legal name: FASHION QUEEN SERVICE TRADING PRODUCTION COMPANY LIMITED, or a similar descriptor. This is standard practice for secure international payment processing and is completely normal.

Refund Policy

All refunds will be processed back to your original payment method. Please note that it may take 3–5 business days for the refund to appear in your account, depending on your bank or credit card provider. For more details, please see our dedicated Refund & Returns Policy.

Handling Payment Errors

In the unlikely event of a double charge due to a technical error, please contact our customer service team immediately. We are committed to resolving such issues promptly and will issue a full refund for the erroneous charge within 3–5 business days.

Your Responsibilities

To ensure a seamless checkout, please verify that all your payment and billing information is accurate and up-to-date. Incorrect details may cause delays in processing your order.

Contact Us for Assistance

If you have any questions or require assistance with your payment, our customer support team is ready to help.

Company Name: YASUDA FASHION (VIETNAM) COMPANY LIMITED

Tax Number: 0304628692

US Address: 7080 Hollywood Blvd, Suite 700, Los Angeles, CA 90028, United States

Vietnam Office: Lot Q.06~12A, Street 18, Tan Thuan Export Processing Zone, Tan Thuan Dong Ward, District 7, Ho Chi Minh City, Viet Nam

Email: contact@banrooo.com

Phone: +‪1 (310) 864-0728

Contact Form: Click here

Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 6:00 PM (Pacific Time, PT), ready to assist you promptly with any inquiries.

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.